Returns & Exchanges
At Gazelle, we stand by the quality of our certified pre-owned electronics with a 30-day risk-free return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we make the return process simple and transparent.
Initiate Your Return
Log into your Gazelle account and visit the 'Order History' section to select the item you wish to return and generate a Return Merchandise Authorization (RMA) number.
Prepare the Device
Perform a factory reset to erase your personal data and ensure that 'Find My iPhone' or Google accounts are deactivated before securely packaging the device.
Ship It Back
Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized carrier location within 7 days of starting the request.
Inspection and Refund
Once our technicians verify the device's condition and serial number, we will process your full refund to the original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing