Frequently Asked Questions
Everything you need to know about buying and selling pre-owned electronics.
What is the Gazelle Certified guarantee?
Every device we sell undergoes a rigorous 30-point inspection process to ensure full functionality and quality. We stand behind our electronics with a 30-day risk-free return policy.
How do you determine the condition of a device?
We categorize our devices into three grades: Excellent, Good, and Fair. Excellent devices show little to no signs of wear, while Fair devices may have visible scratches but are fully functional.
When will my order ship?
Most orders are processed within 24-48 business hours. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Do the devices come with a warranty?
Yes, all Gazelle devices include a standard 30-day warranty against hardware defects. You also have the option to purchase extended coverage at checkout.
Are the phones unlocked for any carrier?
We offer both carrier-specific and factory-unlocked models. Please check the product description to ensure the device is compatible with your specific network provider.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm, allowing you to pay for your tech in easy monthly installments.